I have a resellers package with cPanel support, with multi domain hosting facility, unlimited space, unlimited bandwidth. This I have purchased from cloud.eth1.in.
The problem is my sites which I have hosted on my hosting account are getting hacked frequently and i am getting very bad scold from my customers. When i ask this to my hosting provider, he is telling
“we do not offer support for the applications/software that you install inside your web hosting account.
We have thoroughly investigated this issue and we have ample evidence again which shows
that your applications/web software(Joomla) & plugins installed for the same in your hosting account xyzabc.com is the root cause of the compromise of the entire account.”
I want to know who is responsible here websites security?
Let me clear here, I have not purchased a DEDICATED SERVER here. Its just a cPanel hosting package.
Answers from expert are needed. As I am thinking to go for legal action against the service provider.
The one who has installed these software’s is responsible because the it is an application level vulnerability not the system level.
on: 23rd May 12